sctvpoker Platform Account Terms

We at sctvpoker set out the terms under which you access and use our platform. These terms apply to all users who open an account with us, deposit funds, and participate in our games and betting markets. By creating an account on sctvpoker, you agree to be bound by these terms and our privacy policy.

Our platform operates in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of sctvpoker comply with their own jurisdiction's law. We reserve the right to restrict or terminate access to users in restricted jurisdictions.

This page covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. If you have questions about these terms, our support team is available in English and Indonesian through the Help section in the sctvpoker app.

Account opening and verification on sctvpoker

When you join sctvpoker, we require you to provide accurate personal information, including your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. Account verification requires a valid government-issued ID and proof of address (e.g., a utility bill or bank statement).

We process verification requests during business hours. Once your documents are submitted, we typically complete verification within one business day. If we require additional information, we'll contact you via email or phone. You cannot deposit or play games on sctvpoker until your account is verified.

Your account is personal and non-transferable. You are responsible for keeping your login credentials confidential. We are not liable for unauthorized access if you share your password or fail to log out on shared devices. If you suspect unauthorized access, contact our support team immediately.

Deposits and payment methods on sctvpoker

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposit minimums and maximums vary by payment method. All deposits are processed in real time, and your balance updates immediately after payment confirmation.

We do not charge deposit fees. However, your bank or payment provider may apply fees for transfers. We recommend checking with your financial institution before depositing. Deposits are final and non-refundable once credited to your sctvpoker account.

We reserve the right to refuse or cancel any deposit if we suspect fraud, money laundering, or violation of these terms. If a deposit is cancelled, we will refund the amount to your original payment method within five business days.

Withdrawals and settlement on sctvpoker

You can withdraw your balance at any time by navigating to the Withdrawal section in your account menu. Withdrawal requests are processed during business hours. Settlement times depend on your bank or payment provider—e-wallet transfers typically complete within hours, while bank transfers may take one to three business days.

We may require additional verification before processing large withdrawals. This is standard practice to prevent fraud and comply with financial regulations. If we request verification, we'll contact you via email or phone with instructions.

Withdrawals are subject to a minimum amount (typically equivalent to your smallest deposit method). We do not charge withdrawal fees, but your bank or payment provider may apply fees for receiving transfers. Withdrawal requests cannot be cancelled once submitted to your bank.

Bonus terms and conditions

We offer welcome bonuses and promotional offers to new and existing users. Bonus terms vary by promotion and are displayed clearly when you claim a bonus. Bonuses are subject to wagering requirements—you must play through the bonus amount a specified number of times before you can withdraw it.

Bonuses are non-transferable and cannot be combined with other promotions unless explicitly stated. We reserve the right to cancel or modify bonus offers at any time. If we suspect abuse or fraud, we may forfeit bonus funds and close your account.

Bonus funds expire if not used within the specified timeframe (typically 30 days). Expired bonuses are automatically removed from your account. We do not issue refunds for expired bonuses.

Game rules and settlement on sctvpoker

All games on sctvpoker are governed by standard rules and payout tables. We display the rules and paytables in each game's help menu. Game outcomes are determined by certified random-number generators. All results are final and cannot be disputed once settled.

Settlement occurs in real time. Your balance updates immediately after each game result. All transactions are recorded in your Transaction History, which you can access anytime in your account menu.

Dispute resolution and complaints

If you have a complaint about a game result, account balance, or withdrawal, contact our support team. We investigate all complaints within five business days and respond with a resolution. If you are not satisfied with our response, you may escalate your complaint to our management team.

We aim to resolve disputes fairly and transparently. Our decisions are based on game logs, transaction records, and account history. We do not overturn settled game results except in cases of technical error or fraud.

Jurisdiction notice and service availability

Our services on sctvpoker are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access sctvpoker subject to local regulations.

We reserve the right to restrict or terminate access to users in restricted jurisdictions. If we detect access from a prohibited jurisdiction, we may suspend your account and forfeit any balance. We are not liable for service interruptions due to jurisdiction restrictions.

These terms are governed by the laws of the jurisdiction in which sctvpoker operates. Any disputes arising from these terms are subject to the dispute resolution process outlined above. We do not accept liability for indirect or consequential damages arising from your use of sctvpoker.

Account termination and closure

You may close your sctvpoker account at any time by contacting our support team. We will process your closure request within one business day. Any remaining balance will be withdrawn to your registered payment method within five business days.

We may terminate your account if you violate these terms, engage in fraud, or access sctvpoker from a prohibited jurisdiction. If we terminate your account, any remaining balance will be forfeited. We will notify you of account termination via email.

Summary of key terms

When you use sctvpoker, you agree to provide accurate information, maintain account confidentiality, and comply with local law. We process deposits and withdrawals via multiple payment methods including DANA, e-wallet, mobile banking, and local payment. All game results are final and settled in real time. We investigate complaints within five business days and aim to resolve disputes fairly.

Our services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's law. If you have questions about these terms or need support, our team is available in English and Indonesian through the Help section in the sctvpoker app.